Frequent Questions

PLACE AN ORDER

What payment methods do you accept?

At CURTGRANDA - PET you can checkout using all types of credit and debit cards or using the PayPal Express checkout option. We do not accept direct bank transfers or cash on delivery.

How secure is my online order?

When you shop online with your credit card, all your information is entered into an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorised and approved. Your credit card information is not stored on our servers.

ORDER DELIVERY

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and sales seasons.

We process orders between Monday and Friday. Orders will be processed within 2-4 business days of the order date and shipped the next day after processing. Please note we do not ship on weekends.

Generally the product is delivered within 6-10 business days from the shipping date.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

How can I track my order?We will email you tracking information for your shipment.

Feel free to track your order on our dedicated page.